Page 4 - Envıronmental and Sustaınabılıty System

OUR QUALITY POLICIES

ISO 9001; Quality System

Quality is a passion for us. We continuously improve our business and the services we offer. We define our quality standards simple and

understandable and ensure their full adoption by all our employees and other stakeholders. As management, we are primarily responsible

for the implementation and development of all quality processes and for complying with the legal requirements.

ISO 22000; Food Safety Siystem

We offer the best quality and freshest food products to our guests. We manage our food production, presentation and hyglene processes

with precision and professionalism. We work 100% in compliance with the laws and food safety regulations of the Republic of Turkey. We

carry out our works with great attention and continuity on food safety.

ISO 45001; Occupatonal Health and Safety System

Occupational health and safety is always the first priority in our hotels. We work 100% in compliance with the laws and occupational health

and safety regulations of the Republic of Turkey. With our competent stai, we ensure that all activities required by the occupational health

and safety system are fulfilled and improved in our hotels.

ISO 10002; Complant Management System

We approach all complaints of our guests or employees with great care. We do not cover up the complaints. On the contriary, we openly

share and evaluate them within the principles of transparency and honesty. We make great efforts to find solutions. We develop

permanent solutions to avoid repetition of the problem and we work 100% in compliance with the laws and related regulations of the

Republic of Turkey. We make maximum use of technological opportunities for the management and administration of all 10002 processes.

We integrate the complaint management data with our management execution acitvites, and in this way we am to continuously achieve

the best as a team.

R001 MARCH 2023